Prepare Your Car

Start preparing as soon as your shipment is scheduled. A few days is usually enough for cleaning, photos, removing items, and checking fuel, battery, and tire condition. If your vehicle has mechanical issues or special access needs, let us know earlier so pickup planning is smooth.

Yes, a clean vehicle makes it easier to inspect for scratches, dents, and chips. A quick wash inside and out helps create clear pre-shipment photos and makes the bill of lading more accurate. You do not need a full detail, just enough to see the condition clearly.

Keep the fuel level at about one-quarter tank. That is enough for loading, unloading, and short movement without adding extra weight. A full tank is not needed and can make transport less efficient. If the car is inoperable, tell us before pickup so arrangements can be made.

It is best to remove personal items, valuables, loose electronics, and fragile accessories. Some basic items may be allowed depending on transport type, but they should be secured and kept minimal. Toll tags, parking passes, and similar items should come out to avoid charges or damage.

Yes, remove toll tags, parking passes, garage stickers, and other access devices before pickup. These items can trigger unwanted charges during transport or be damaged in transit. If you use a sunpass or similar device, take it down and store it safely before handoff.

Yes, disable the alarm or make sure it will not sound during loading, unloading, or driving adjustments. A loud alarm can delay the driver and create avoidable problems. If your vehicle has a special anti-theft system, tell us in advance so the pickup team knows what to expect.

Yes, the driver will inspect the vehicle at pickup and again at delivery. This includes noting existing scratches, dents, and condition details on the bill of lading. You should review and sign the report carefully at both ends so the record stays accurate.

Tell us before booking if the vehicle will not start, will not roll, or has a weak battery. Inoperable cars may need special equipment or added time for loading and unloading. The more accurate the condition details are up front, the better the pickup plan will be.

Take photos of the front, rear, both sides, roof, wheels, mirrors, interior, dashboard mileage, and any existing damage. Close-up shots of scratches or dents are helpful too. These photos create a clear record of the car’s condition before the carrier takes possession.

Yes, it is best to be present or have an authorized adult available at both pickup and delivery. That person can hand over keys, review the inspection report, and sign the bill of lading. If you cannot be there, arrange this ahead of time so there is no delay.

If access is restricted by narrow streets, low trees, HOA rules, or commercial loading limits, the driver may need a nearby meeting point. We plan for that where access allows, but safe and legal loading always comes first. Share these details early so we can avoid surprises on pickup day.